Salesforce’s Agentforce product maturity questioned as KeyBanc cites weak customer traction
Salesforce’s AI agent platform, Agentforce, is seeing weaker-than-expected customer traction, according to a recent KeyBanc Capital Markets investment research note, which attributed the slowdown in part to the product itself, stating that “Agentforce, as a product, just isn’t there” yet, following customer checks and a CIO survey.
“Our checks and customer conversations have not been strong, nor has the feedback been on Agentforce. What we can piece together in the disclosed numbers does not signal building momentum and, most recently, our CIO survey delivered another blow with Salesforce being a standout for the wrong reasons,” according to a Seeking Alpha that quoted a KeyBanc research note.
“We attend more Salesforce partner and customer events than any other company in our coverage, and feedback from those customers has been consistent in two ways: 1) customers’ data is not in order to do meaningful AI work; and 2) Agentforce, as a product, just isn’t there,” Seeking Alpha reported, quoting the KeyBanc note.
