The token debate: What CIOs can learn from the laws of thermodynamics
Imagine two companies each consuming one billion tokens. One produces meeting summaries. The other transforms claims operations, accelerates software delivery, detects fraud, improves customer retention, and creates new revenue opportunities. Both consumed the same number of tokens. Only one extracted significantly more business value.
Borrowing this concept as a management analogy, I call this token exergy.
Token exergy represents an organization’s ability to convert AI intelligence into meaningful business outcomes:
