6 new rules of IT leadership — and what they replace
“CIOs are now sitting at the intersection of all activities — strategic, operations, customer experience. It’s a role that touches every single aspect of the business,” Sturman says. “CIOs still have to be the subject matter expert on technology, security, and now AI; they have to be the smartest person in the room on those subjects, but they now have to also know all the aspects of the organization’s operations, just like the COO, because there’s not a part of the business today that the IT leader doesn’t touch.”
CIOs in healthcare, for example, must grasp business operations, regulatory requirements, clinical operations, and more, Sturman says.
He says other members of the C-suite must know the business, too, of course. But with IT leading AI deployments that automate and transform work, CIOs must have a deeper understanding of operations and workflows across the board than many of their executive colleagues.
