‘I Want Everything Completely Uncensored’: Here’s What Grok Users Are Complaining About to the FTC

Elon Musk’s Grok is easily the most controversial of the big AI chatbots. The trillionaire has tinkered with Grok in ways that have made it spout racist conspiracy theories, call itself MechaHitler, and generate non-consensual naked images of X users. There was even a period when Grok would praise Musk as smarter than Albert Einstein and more fit than LeBron James.

With all of the recent controversies in mind, Gizmodo filed a Freedom of Information Act (FOIA) request with the FTC for consumer complaints about Grok. We’ve done this with countless other brands over the past decade, from Canon to ChatGPT to Ashley Madison. And they always give us a peek at the most common issues that users might be having.

We were told by the FTC that the agency has 873 complaints that mention Grok, though we were only given 153 to read. What are people complaining about when it comes to Grok? Many of the complaints involved how difficult it can be to cancel the AI service (an issue that is not unique to Grok), while other people really disliked the way they were being throttled. The term “bait and switch” appears quite a bit.

Some people asked Grok to confirm whether someone who contacted them was a scammer. There appear to be times Grok got it right and other times Grok got it wrong, with disastrous financial consequences.

But some of the most interesting complaints involve people who believe their experience with Grok is being censored in some way. One complaint claimed the user was having major issues making “100% explicit and 100% uncensored” content and really just wanted to generate “mature rated adult content.” Other people complained about the moderation in a more nuanced way.

On the other side, users had complaints about racial bias from Grok, as well as one complaint that claimed it was creating “many disturbing pictures and video generations without prompt.” The complaint alleges that Grok showed a “child being harmed” and other images depicting the user “with no clothes on.”

You can read some of the Grok complaints we received from the FTC, presented below. They’re an interesting mix of complaints that provide a snapshot of what people dislike about the AI chatbot and what they hoped the product would be. Gizmodo couldn’t independently verify each complaint because they were redacted by the FTC for privacy. But they can be useful to understand what’s happening with a given product because patterns appear.

xAI didn’t respond to our questions about the complaints on Thursday. Gizmodo will update this post if we hear back.

1) “…nearly every prompt I used for video generation was getting moderated.”

• May 2026
• Minnesota
• Age: 40-49

I signed up for a 3-day free trial for the subscription service ‘SuperGrok’. I decided it was too expensive ($30 a month) for what they offered, so I went to cancel. When cancelling, I received another offer, 3 months for $30, making it $10 a month. I decided that was worth it and committed to the subscription. Over the next couple of weeks, I noticed they had changed the service to provide fewer generations than when I signed up. Then, today, nearly every prompt I used for video generation was getting moderated. My prompt and the images were very similar to what I had been using over the prior weeks, so I went back through the generation history and selected several generations that worked fine before. Trying to generate a video using the same process, with the same base image and the same prompts that were used to generate the videos previously, it was moderated 100% of the time. Then, I looked on reddit, and saw the grok subreddit is full of people upset about the new moderation. Then, I remembered that I received a pop-up offer the other day, trying to get me to upgrade from the $30 a month subscription (that I’m currently receiving the deal for at $10 a month for three months) to the $300 a month subscription for a similar deal ($99 a month for 3 months) to increase how many generations I can make a day, which I declined. I’m not going to speculate whether I am being punished for declining that offer, but it did make me wonder how much more upset I would be if I had accepted it, only to have the rug pulled from underneath me. This feels like a bait and switch.

2) “I want everything completely uncensored”

I keep having issues with being able to make 100% explicit and 100% uncensored AdvancedAI Deepfakes on GrokAI myself 100% and I want everything completely uncensored with the mature rated adult content but I never wanna be able to abuse anything myself at all 100%

3) “…this feature is completely non-functional.”

• May 2026
• South Carolina
• Age: 40-49

I am filing a complaint against xAI for false advertising and deceptive practices. xAI advertises a Customize Grok / personalization settings feature that allows users to modify Groks behavior, tone, and responses by entering custom instructions in the settings. However, this feature is completely non-functional. Grok itself admitted to me during our conversation that it has no access to any personalization instructions placed in the settings, that those instructions are ignored entirely by the model, and that the entire feature is broken and useless. This directly contradicts how xAI advertises and presents the customization tool to users. It constitutes a deceptive act or practice in violation of Section 5 of the FTC Act. The FTCs current maximum civil penalty for such violations is $53,088 per violation

4) “The AI refuses to write the scene and aggressively lectures the user on morality even if its just fictional”

• May 2026
• New Jersey
• Age: 20-29

Hi, I’ve been a  user of the app Grok and there’s been an issue lately that I’ve been noticing. I’ve been using this app for creative writing since late December. At first everything was fine, but the safety features have gotten way out of control and have crossed into censorship territory. It treats fictional tropes like a character stealing a collage fund for crimes or a character planning a kidnapping or a character being kidnapped in general that are meant to be high stakes drama as a real world violation. The AI refuses to write the scene and aggressively lectures the user on morality even if its just fictional.

It forces the writer to have it be off screen or have it completely sanitized it ruins the basic cause and effect and goes against the number one rule of storytelling show, don’t tell. If the audience or readers doesn’t see the character committing a terrible crime than emotional beats like the characters having a falling out and what happens afterwards loses its impact tremendously and cheapens the characters. There’s is also a bit of hypocrisy surrounding this it’s not okay to write a scene where  a character to steal money from a collage fund for crimes in a fictional setting or a character to plan a kidnapping or just being kidnapped in general but its okay to write a scene where a character doing vandalism or an underage character is smoking or showing a main character die tragically. That’s quite hypocritical it’s either all crimes are bad to write or all of it should be allowed in a fictional setting.  The app cant selectively choose which crimes you can write a scene for based on how bad they are.  It can’t have its cake and eat it too. I was hoping you could look into this problem and if you could I would really appreciate it. I feel its an unfair overreach creatives shouldn’t be punished or treated as potentially criminals just because AI apps are afraid of a lawsuit.

5) “…standard ‘bait and switch’ fraud”

• May 2026
• Georgia
• Age: 40-49

Have been a subscriber to xAI’s ‘GroK’ AI service. Subscribed to the ‘SuperGrok’ mid-level tier in February 2026. Subscription provided upwards of 100 image generation/outputs in a 24 hour period. Video generations were around 50 per 24 hour period. Without warning, explanation or notification, xAI has crippled the service. Now in 24 hours, the limit for image output is roughly 20-25, a 4th of what I paid for. Video outputs are as low as 10-20 per 24hr period.I paid $300 for a year of service with the original rate limits (100 images per 24hr, 20-50 videos per 24hr) and have now had my paid subscription reduced to the degree that the value for service paid is significantly crippled. xAI claims in it’s terms that it can adjust or change output levels based on server capacity. It is very dismissive of the complaints. To advertise useage levels, accept a year paid subscription in advance, only to then 3 months later effectively limit the service capacity to a 4th of the promised rate for payment is standard ‘bait and switch’ fraud.

6) “We have been trying to cancel the subscription…”

• June 2026
• Texas
• Age: 40-49

We subscribed to Grok AI in February 2026. We have been trying to cancel the subscription but looks like the webpage takes us on cyclic loop instead of canceling. Have sent an email to XAi (Grok AI) support, but they chose to ignore, meanwhile defrauding us every month.

7) “I have been charged for a subscription that I cancelled”

I am reporting xAI Corp. (operator of the Grok AI service, grok.com) for charging me for a subscription after I had cancelled it, and for providing no functional way to cancel the subscription within the product. Last month I cancelled my SuperGrok license through the Grok Business admin console, which is the only cancellation control the product makes available to me. The console continues to display the license status as ‘Cancelled’ to this day. Despite that cancellation, I was charged again on June 10, 2026 at 10:02 PM in the amount of $30.00 ([redacted]), paid via Link. I received the receipt at my billing email address.

The core problem is twofold. First, the Grok Business admin console offers only a ‘Cancel licenses’ action and provides no option to cancel the underlying subscription itself, so cancelling the license does not stop the recurring charge. There is no accessible mechanism within the product to terminate the subscription. By contrast, signing up for the subscription was a simple, streamlined process. The cancellation process is therefore not as easy to use as the enrollment process. As a result, I have been charged for a subscription that I cancelled, that the company’s own interface confirms is cancelled, and that I have no self-service means to fully terminate. Grok’s user interface itself walked me through the cancellation process last month and assured me I would not be charged. I am requesting that the FTC note this complaint in connection with xAI/Grok’s subscription cancellation and auto-renewal practices. I am seeking termination of the subscription and a refund of the charge issued after cancellation. I have documentation showing the cancelled license status and the post-cancellation charge, and can provide it on request.

8) “The bank had no problem refunding the entire amount due to their own investigation on the situation as there has been a mass cancellation.”

On March 2026, I had subscribe to Grok service, their Grok Heavy service. They have advertise near unlimited generated high quality image and high quality video(720) and new models.The product itself has been working great from March 2026 through April 2026. I use Grok Ai for work and have a routine of usage during my 8 hour shift. I have never hit cap which I assume is due to paying $300/month for near unlimited usage. As of May 2026, The product reduce the usage by 90% without informing me. I received no call, no email and zero notification anywhere. I contacted support in which their Ai assistance [redacted] a developer assistant Ai has informed me that they have throttle the product. Between March 2026 through April 2026. I generated roughly 2256 video (Have video proof of this). Each day I generated roughly 50-100 video and over 100 images per day and or 8 hour shift. As of May 2026. I am hitting limits after 15 videos while still paying $300/month. That is 85% reduced usage. A lot of user are effected by this via their verified reddit support channel. They continued to collect users payment without notifying them that they have reduced their product usage and did it behind the scene as a bait and switch tactic. The support system also refused to refund subscription due to the valid complaint in regards to this matter. I have personally contacted my bank to dispute the annual charge of $3,600 ($300×12 month). The fact that I had to go to my bank directly to dispute the charges because xAi decided to bait and switch what they advertised without notifying its consumer sounds illegal, not only that refusing to cancel subscription while holding our credit cards hostage sound even more illegal. The bank had no problem refunding the entire amount due to their own investigation on the situation as there has been a mass cancellation.

9) “…there are almost no privacy protections.”

• May 2026
• Connecticut
• Age: 65-69

I am writing about AI, and, in particular, Grok. Some months ago, after having written Grok questons about matters of privacy and how long data are stored, it gave me conflicting and contradictory answers. Today I asked these questions again. I discovered that whereas I was under the impression that words written in ‘guest’ wndows were deleted after so many days, like 60 days. Today, I learned that, according to Grok, there s no time limit, and, accordng to it, words and other information mght be stored for long periods of tme and will be used for ‘training purposes’, etc. It indicated that links and usernames of X are stored or archived, as a result of sharing those bits of information at Grok.It stores ages indicated, towns and cities where users say they are located. That is, there are almost no privacy protections. And although I asked these questions months ago, Grok gave me different and contradictory answer on this day. I hope the FTC will examine closely how privacy is being violated at Grok and through X. As a result of what I’ve learned, no longer will I be using grok.

10) “…asked Grok if he was a scam artist”

• April 2026
• Washington
• Age: 50-59

Saw his reputation as legitimate online, asked Grok if he was a scam artist. Check everything I could find online about him. All looked good. He asked for $1k to open an account and start investing to trade cryptocurrencies. After it went through he asked me to send what I had to trade and invest. After another almost $9k and a couple good trades he asked me to do a trade bot for $4k then doing really well. He asked again for more crypto to fund my trades. Sold some tho gs for another $4k. Looked good on the platform, I was winning after 3 weeks I had substantial profits and was told I could make a withdrawal. tried and denied but they needed to pay their investors first so I needed to pay their 10_ upfront for another $34k to receive my $321k in interest profits. after further research I found out this is called a butcher pig scam. So I’ve now lost $18,938.90 in XRP and other cryptos to this man and company. He still thinks I can come up with the $34k and wants to continue to work with me. Have reported to FBI

11) “In the end, it takes you to a page that only partially loads and will not allow you to unsubscribe.”

I entered into an agreement with Grok AI for access to their ai.  I did this when they promised 7 days to try it out.  When I decided I didn’t like it, I tried to unsubscribe; their website makes you go through 4 pages selecting “unsubscribe” each time.  In the end, it takes you to a page that only partially loads and will not allow you to unsubscribe.  I then emailed the company using [email protected].  I asked to be unsubscribed, but they did not and rather charged my debit card.  I have emailed them 3 times since.  This is a well-known issue across the internet.  I find it to be dishonest and predatory.  I want my money returned and to be unsubscribed from this account, but if they refuse to answer emails, I am powerless.  I am a military vet and a senior citizen and need help.

12) “I do not want to go after one of the world’s richest men but this is complete bull..”

• June 2026
• Arizona
• Age: 40-49

I paid grok back in December for the year at like 300 bucks and they will not return my calls or messages about their system kicking me out 2 months ago and will not let me sogn back in. I paid for a service they are refusing to help me get back. There system is telling me my age isn’t correct and will not verify. I do not want to go after one of the world’s richest men but this is complete bull..

13) “xAI provides no functional cancellation mechanism for paying customers.”

On May 10, 2026, xAI Corp. charged my debit card $30.00 for a SuperGrok subscription renewal that I have been actively attempting to cancel for the past nine days. xAI provides no functional cancellation mechanism for paying customers. I attempted to cancel through every channel xAI documents: the grok.com Settings  Subscription  Manage path is non-functional; the Stripe customer portal returns errors; the receipt email contains no Manage Subscription link, no cancellation option, and no self-service interface; xAI offers no customer service phone number.

Despite these documented good-faith cancellation attempts over nine days, xAI processed a $30.00 charge for the May 7 to June 7, 2026 billing cycle on May 10, 2026 (Stripe Receipt [redacted]; Invoice [redacted]). The charge was processed against my Bank of America Adv SafeBalance debit card ending b(6).This conduct violates the Restore Online Shoppers’ Confidence Act, 15 U.S.C.  8403, which requires a simple cancellation mechanism for negative-option subscriptions, and the FTC’s Click-to-Cancel rule (16 C.F.R. Part 425) requiring that cancellation be at least as easy as enrollment. xAI permits enrollment in seconds but provides no functional cancellation path after nine days of effort.I sent xAI a written cancellation and refund demand on May 10, 2026 to [email protected]. I have filed a Regulation E dispute with my bank. xAI is operating a recurring billing scheme with no working off-switch, and I am requesting FTC enforcement action against this practice.

14) “I believe that this is extortion.”

Originally, the Grok website gave a $30 a month subscription over 100 edits every 2 hours, now you are lucky to get 30 edits every 36 hours.There was no notification for this change, if you want to try to continue editing it pops up with an ad that says that you can get more edits for $100 a month. I believe that this is extortion. The parent company, Twitter – now X, is actively saying that edits have to be cut back so that the more expensive tier, $100 a month can edit because they take priority.

15) “I am paid consumer and feel of being scammed.”

• May 2026
• Illinois
• Age: 40-49

I’m a paid user for b(6) and xAI’s application Grok. You may be familiar with the nature and capablity of this AI. However, rendered images/videos of users have been deleted or hidden from the users at some point without notice. But the current issue now is that they have been limiting the usage of their AI to the users who have paid $30 to $300. They are not transparent and have not yet addrsssed the issue. More of the information of consumers complaining can be found in Reddit (search for grok) and X. I am paid consumer and feel of being scammed. Kindly investigate. Thank you.

16) “There is no way for anyone to reliably get any help on X if there is a problem with their account.”

I pay $50 for a premium plus subscription that is paid up and currant and I am not getting what was promised for my money. I am supposed to have an undo option for my posts and I do not. I am supposed to have unlimited SuperGrok access and I do not. I am supposed to have a boost and although that one can not be proved with screenshots, I suspect that I am not receiving that as well. I am supposed to have enhance support and NOBODY has that.  I have made posts tagging relevant people with screenshots to prove this is a backend sync error and no reply. I resorted to that because support has been unresponsive and unhelpful. There is no way for anyone to reliably get any help on X if there is a problem with their account. You just have to hope someone with clout or a million plus followers has the same problem, which is rarely the case anyway,  because they are the only ones X recognizes. They have the reach and celebrity status to be seen. If little guys like me have a problem, X could care less. By their neglect and unwillingness to help solve my issues tells me that they are perfectly ok with continuing defraud me of my money. As a side note, support has always been an issue and with the $50 premium plus subscription one of the things that is supposed to be included is enhanced support. That has never been delivered and is a fraudulent claim. All supporting documentation can be found in below link that is to a  post from my X account.I attached screenshots of my receipt from google showing I am paid up and a screenshot showing that I have limited access to Grok because X is not recognizing that I paid for premium plus even though I am. The screenshots that support the absence of the undo button need context to be understood and that is all in the link. There is also other supporting evidence in there as well. The whole thread need to be viewed to get an accurate description https://x.com/TheQuantumNomad/status/2044440456923111551?s=20

17) “the AI frequently promotes biased and harmful material”

• May 2026
• South Carolina
• Age: 30-39

I am filing this complaint regarding the AI service ‘Grok,’ developed by xAI. The company markets this product as a ‘truth-seeking’ and unbiased tool; however, in practice, the AI frequently promotes biased and harmful material regarding sensitive demographic topics such as lower IQ’s among certain racial groups (lending the gap to genetic inferiority). It presents outdated or inconclusive studies as settled scientific facts without any disclaimer or warning.This lack of transparency is a material misrepresentation of the products safety and neutrality. As a minority consumer, I found the AIs output to be aggressively biased, leading me to cancel my paid subscription. Furthermore, the platform has historically allowed adult content to be surreptitiously embedded in entertainment/ASMR content accessible to minors in the past. The AI is also way too aggressive when the user says anything about XaI or Elon musk– which can be psychologically damaging to those that have experienced emotional abuse. Finally, I have concerns regarding potential unauthorized device monitoring (microphone interference) following my public criticism of the platform (which was in my right).

18) “…asked grok about the company which came back as a legit company.”

• May 2026
• Florida
• Age: 40-49

I saw the posting on the Nieghbors app for remote work and asked grok about the company which came back as a legit company. It was a text interview via messenger which I thought was odd however I did not provide any SSN, bank numbers or exchange money. They gave me a soft offer and said that a small office of desk, chair, laptop would be provided. Everything seemed ok as they did not ask for personal information then they asked for a screen shot from my bank stating my max limits on deposits and spending. I did not provide this. After checking with Grok again the name of the individual could not be found and said that the company does not hire this way and to report it to fraud immediately.

19) “bias to blacks from the AI”

• May 2026
• Arizona
• Age: 20-29

I paid for an X/Grok-related subscription that allows access to Grok in the X reply section. The concern I am reporting is not a billing dispute by itself, but the paid services behavior and consistency when handling race-related prompts and it’s proven racism and bias to blacks from the AI. I have documentation

20) “Grok xAI sent many disturbing pictures and video generations”

• May 2026
• Colorado
• Age: 30-39

Grok xAI sent many disturbing pictures and video generations without prompt of inappropriate content to me repeatedly even when asked repeatedly not to. I reported this to xAI and X.com many times over a 6 month period even incidents where it depict a child being harmed and others depicting me with no clothes on appearing young as well as it a human with grok label above its head looking back at the camera mocking me before touching a nude me in the video as well as others depicting what appears to be intercourse between myself and it. When I last complained about it as well as complaints about my private data and details about my ai model I had been working on information being used by xAI, when no shared information was permitted, immediately after they begun their paid services only. This was regarding their agents they implemented in February 2026 however I have records of my exact same model design many months prior which I had discussed with Grok for advice. Their models are quite literally word for word copy of my entire design. Again xAI never responded to any of my complaints.

21) “…Grok won’t let you generate anything”

I subscribed to Grok app.  The subscription was for $30 a month.  This subscription was to generate AI services.  Within the middle of my subscription, Grok has ramped up their limits by 90%.  Instead of being able to generate up to 50 videos every 8 hours, it now is as low as 7 per 24 hours.  They then sent me an offer to upgrade for 99 per month to a tier that did about as many videos that I used to be able to do…bait and switch.  Now even with the low limits, when I am under the limit, Grok won’t let you generate anything.  It says usage is too high and you have to wait.  This can last for hours.

22) “How many people have been ripped off like this?”

• May 2026
• California
• Age: 65-69

On Feb 1st 2026, X debited my card for $395 for a Premium account for one year, without my knowing about it, never wanting it, and I never authorized this transaction. I never even knew they had charged this on my card until I looked into my account and saw it had been done. I reported this unauthorized charge to my card to Golden1 Credit Union – issuer of the card.I reported to G1 that I had originally in Jan/Feb 2004 purchased a ‘Premium’ X account for $80 for one year, and X had overcharged me by mistake.

I told G1 that I had authorized X for the $80/year and given them my card for that, but nothing else. Although this was an unsuspected auto-renew, I told G1 I wanted the unauthorized $315 back, but X could keep the $80 renewal fee that I had authorized originally.G1 refunded the money to my account, pending investigation with X. Next, I see the $315 refund from G1 taken back out of my account a few days later, marked ‘financial/ATM transaction’ in the withdrawal, and I can’t tell who took this money. So I have to call G1 to find out, and they refer me to a message from the ‘disputes’ people at G1. Then, G1 sends me a message with a document attached from X, saying X had ‘verified’ that I had ‘authorized’ this charge – a false report.

The ‘evidence’ X provided was a computer-generated report that was an invoice, it showed my card data (which had been given for the original $80 account only, NOT for this $395), and this form even had a fake ‘authorization’ number the computer had made up and put in that field, as I had never authorized this. Now, G1 has doubled down and refused to deal with this.So I contacted X via their directions, and I get bounced around from one AI ‘person’ (robot) to another, and they are telling me I’m out of luck.I had very lengthy back-and-forth phone and email conversations with G1, and message exchanges with X to call this an honest mistake, an upset customer they had mistakenly ripped off money from, to refund it, fix the error and we’re all good – fundamental, expected honest business practice. So, at this point, X ripped off my money with no authorization, have had this called to their attention, refuse to admin what happened, and choose to now knowingly keep this money they have now stolen from me. This cannot be allowed and is fraudulent.One last irony on this: I had looked into my debit account for January 2024 for the original X charge for the first time, since I may use that to show I never intended more than $80 be charged.

Well, I found that, after I had selected the account for $80 and allowed my card to pay that out, X had originally charged me $229 and ripped me off from the very start! I actually asked X’s ‘Grok’ how this could happen, and it told me:’Default to Premium in the UI: When you go to subscribe (especially on web), X often highlights or defaults to the Premium tier. You have to manually arrow/switch to the middle Premium tier. It’s easy to miss if you’re not paying close attention to the plan name and price before confirming.’So, X uses a ‘default’ trick, even if a person chooses just Premium at $84, to bump that up to $395 with the person not even realizing it. This time, I noticed the discrepancy in my account right away. BUT… this is a programmed-in trick that X uses to rip off people, then when they get challenged on it, they run you in circles with their fake ‘customer service’ directions, and knowingly rip you off. How many people have been ripped off like this?

23) “I am currently unable to generate even 50 videos per day, which contradicts the ’50x increase’ claim.”

• May 2026
• Japan
• Age: 30-39

xAIs promotional materials for the ‘Super Grok’ subscription explicitly claimed a ’50x increase in image and video generation capacity.’ Relying on this representation, I purchased a 3-month subscription. However, the actual service performance is significantly lower than advertised. I am currently unable to generate even 50 videos per day, which contradicts the ’50x increase’ claim. This constitutes a ‘Bait and Switch’ or deceptive marketing practice, as the delivered service does not meet the advertised capacity. Unfair and Deceptive Billing Practices (Usage Metering)Furthermore, xAI engages in an unfair practice regarding its rate-limiting mechanism. When a generation attempt is blocked by automated moderation filters, no output is provided to the user. Despite the failure to deliver the service, xAI counts these blocked attempts against the user’s daily or monthly generation limits.Unlike industry standards where failed or blocked generations result in a credit refund or do not count toward limits xAIs policy forces consumers to pay for a non-delivered service. This practice is inherently predatory and deceptive, as it penalizes users for system-level rejections without providing the promised utility.

24) “I’m unable to cancel”

• June 2026
• Ohio
• Age: 40-49

I signed up to use grok, the online ai service, with this subscription I received three free days. I have since tried to cancel the subscription and continue to be billed for the service. When using the website, because I never used the app, I’m unable to cancel. I’ve wrote them three times and asked to stop billing and cancel subscription and every time they just send me back my receipt invoice.

25) “Grok responded that it had accidentally deleted them”

• May 2026
• North Carolina
• Age: 60-64

I paid USD 100 on April 29, 2026, to use the Grok service. Until a few days ago, the service was functioning normally.

However, I am filing this complaint because Grok AI is deliberately blocking my access to the service in order to avoid responsibility for its own error. For the past two days, it has prevented me from submitting questions. The system repeatedly displays a message stating that I have exceeded the message limit and must wait two hours. I waited as instructed, but even after the waiting period, when I entered just a single line of text, it again displayed the same message and blocked my input.

The reason for this situation stems from a specific incident that occurred a few days ago. I requested Grok to organize approximately 6,000 bookmarks in my browser into categories. Grok quickly produced a result, but upon review, I found that only about 10 bookmarks remained in the categorized list out of the original 6,000. When I asked what happened to the rest, Grok responded that it had accidentally deleted them.

This was extremely unacceptable. At the time I first requested the task, the AI responded with confidence. However, when I asked it to restore the deleted bookmarks, it began refusing further input requests in the manner described above.

I paid for a one-year subscription but have only received about one month of proper service. Now, Grok AI is effectively denying me access in order to avoid taking responsibility for its mistake. I am extremely frustrated and believe this constitutes unfair and deceptive service behavior.

26) “Despite my repeated cancellation and refund requests, I was charged again”

I am reporting xAI / Grok / SuperGrok for recurring subscription billing after repeated cancellation and refund requests.I paid for a SuperGrok subscription, but I could not properly use the service for my expected purpose, especially the image/video generation feature. I repeatedly tried to cancel the subscription and request a refund.I sent cancellation and refund request emails to xAI / Grok support on March 25, May 11, May 15, June 6, and June 20, 2026. In those emails, I clearly requested cancellation of the subscription, termination of any future recurring billing, and a refund. The company did not provide a clear response and did not stop the recurring billing.

Despite my repeated cancellation and refund requests, I was charged again USD 30.00 for SuperGrok. The latest receipt shows the subscription period Jun 19  Jul 19, 2026 and the amount paid was USD 30.00. The receipt also shows Stripe as the payment processor.I also tried to cancel through the xAI / Grok account page. I opened the account/settings page and pressed the subscription/manage area. However, I could not find a clear and working cancellation button. Instead, the account screen showed options such as Get SuperGrok, Upgrade, and Try for 0, which made the cancellation process unclear and inaccessible. This happened even though I had already been charged for SuperGrok.Company: xAI / Grok / SuperGrokWebsite: x.ai / grok.com Support email: [email protected]_(mailto:[email protected])Payment processor shown on receipt: StripeAmount charged again: USD 30.00 Service: SuperGrok subscription

I have evidence including the Stripe receipt PDF, invoice PDF, card overseas payment record, screenshots of my previous cancellation and refund request emails, and screenshots showing the account page where no clear cancellation option was available. I request that the FTC review xAI / Grok / SuperGroks recurring billing practices, unclear cancellation process, lack of response to cancellation and refund requests, and refund handling.