Lumen lights up network upgrades for Yankees Stadium

While financial markets have rallied in recent weeks, there are still many enterprise software companies that are trading at depressed levels. It’s common for there to be losses of 50%+ for the past year. Just a few include Okta, Twilio, and DocuSign. This has also put tremendous pressure on funding for startups. During the second…

December 2025 changed how many researchers thought about AI agents. Continue reading on Medium »

Contact centers and their agents are a critical part of customer service. They’re the ambassadors of the organization, responding to large call volumes daily, interacting with customers and collecting feedback to pass on to the business. Modern contact center platforms increasingly use AI-driven analytics, speech recognition and sentiment analysis tools to monitor interactions in…

Uber has spent the last year quietly pushing beyond the two businesses most people associate it with. There’s ride-hailing, of course, and delivery, but spend time in the app and you’ll now find hotel bookings powered by Expedia, “shop for me” concierge features, and boat rentals in Europe. Under the hood, so to speak, there’s…

I am so confused right now. I mean that literally. Trying to use the new ChatGPT app on the Mac, I’m confused. I knew this was coming, more or less, and I’m still confused! I hope “regular” users don’t try this anytime soon, because it’s a mess. The “good” news is that it’s such a…

In this article Resiliency in the cloud is often described in terms of availability, such as how quickly a system fails over, how many replicas exist, or what a service-level agreement guarantees. But for most organizations today, especially those operating in regulated, sovereign, or geopolitically sensitive environments, resiliency is something far more fundamental. It is…